1. APPLICABLE PROVISIONS AND ACCEPTANCE OF THE GENERAL CONDITIONS
All reservations for stays in the guest rooms of Maison Jamaer, and exclusively these reservations, are subject to the present general conditions.
Unless otherwise expressly stipulated, the client is deemed to have read these conditions and to have accepted all the clauses at the latest when paying the deposit or the totality of the reservation or when taking possession of the room.
The owner certifies that the rented property complies with the fire regulations for tourist accommodation.
2. FORMATION OF THE CONTRACT AND PAYMENT OF THE PRICE
The reservation becomes effective and the rental contract is valid as soon as the client has sent the owner all or part of the price of the stay. The taking of possession of the room also constitutes a rental contract. The prices are inclusive of all charges, excluding tourist tax and any supplements.
The balance of the stay must be paid on arrival at the owner's. Consumption and additional services not provided in advance must be paid to the owner at the end of the stay. Unless otherwise stated, all payments on site are to be made in cash only.
3. CANCELLATION OF THE CONTRACT
- If the cancellation occurs more than 7 days before the beginning of the stay, the deposit will be refunded in full. In all other cases, the deposit will be retained by the owner.
- If the cancellation occurs less than 48 hours before the beginning of the stay, the deposit remains with the owner who reserves the right to claim the balance of the price of the accommodation.
- In the event of a shortened stay, the price corresponding to the cost of the accommodation and the additional services requested but not consumed shall be retained in full by the owner.
In case of cancellation of the stay by the owner before the start date of the stay, he must inform the client by all possible means and confirm by registered letter with acknowledgement of receipt. The client, without prejudice to any recourse for damages, will be reimbursed immediately for the amounts paid.
4. ARRIVAL, DEPARTURE AND DURATION OF STAY
The client must arrive on the specified day and at the specified time. By legal obligation, the client will be asked, upon arrival, to communicate the information necessary for the control of travellers (contact details, identity number, etc.).
In case of late or delayed arrival, the client must inform the owner and a supplement may be requested. If the client does not show up within an hour of the planned start date and time, the reservation becomes null and void and the owner can dispose of the rooms.
The deposit remains the property of the owner who reserves the right to claim the balance of the price of the accommodation.
Unless otherwise agreed with the owner, departure is before 11:00 am.
In the event of a reservation for a fixed period of more than 15 days, or for an indefinite period, the parties will draw up an inventory of fixtures. The client who makes a reservation with an owner for a fixed period may not in any case claim any right to remain in the premises beyond the period provided for. Transfer or subletting is prohibited.
5. USE AND OCCUPATION OF THE PREMISES
The client must respect the peaceful nature of the premises and use them in accordance with their purpose. He/she shall take into account the peace of mind of the other occupants and the owner. The parents shall also ensure that their children respect the rules of life on the premises.
The booked stay is fixed for a specific number of persons including babies and small children. If the number of guests exceeds this number, the owner has the right to refuse the additional guests or to oblige the guest to book another room (if available) to accommodate these guests, at the posted price.
Refusal can in no way be considered as a modification or breach of contract on the owner's initiative, so that in case of departure of the guest, no refund can be considered.
Pets are only accepted with the specific agreement of the owner. In the event of non-compliance with this rule, the owner has the right to refuse the guest entry to the room. The refusal can in no way be considered as a modification or a breach of contract on the initiative of the owner, so that in case of departure of the client, no refund can be considered.
The client is invited not to smoke in his room in order to avoid accidents that could harm the quality and atmosphere of the accommodation.
The client undertakes to return the room and the furniture provided in good condition.
Any complaint relating to the state of the premises must be notified immediately to the
- immediately notified to the owner, who is competent to make a proposal for an amicable settlement. If this cannot be done, only the courts of the judicial district where the building containing the rooms is located shall have jurisdiction.
II. GENERAL TERMS AND CONDITIONS FOR ONLINE SALES VIA ORC
These general terms and conditions apply to all online reservations made with our establishment by means of the reservation tool.
The client acknowledges having read and accepted these general conditions. No reservation is possible without the client's agreement to these terms and conditions. The client has the option of saving and printing these general conditions.
All our advertisements, web pages or offers are made in good faith and according to the available data. Maps, photos and illustrations are for information purposes only and are not binding. They may be subject to change before the booking is finalised. The client authorises us to correct any obvious material errors in the information we provide.
The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any supplements will be clearly indicated before the service is booked.
The client authorises us to correct any obvious pricing errors.
The client chooses the services presented on the regional marketing tool. The client acknowledges that he/she has taken note of the nature, destination and booking methods of the services available on the booking tool and that he/she has requested and obtained the necessary and/or additional information in order to make his/her booking with full knowledge of the facts. The client is solely responsible for his choice of services and their suitability for his needs, so that we cannot be held liable in this respect. The reservation is deemed to be accepted by the client at the end of the reservation process.
5. RESERVATION PROCESS
Reservations made by the client are made by means of the online reservation form available on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation form. The client undertakes, prior to any reservation, to complete all the information required for the reservation. The client attests to the truthfulness and accuracy of the information provided. Once the final choice of services to be booked has been made, the booking procedure includes the following steps until validation: the entry of the bank card in the case of a request for a guarantee or prepayment, the consultation and acceptance of the general terms and conditions of sale relating to the service(s) and, finally, the validation of the booking by the client.
6. ACKNOWLEDGEMENT OF RECEIPT OF THE RESERVATION
The reservation tool acknowledges receipt of the client's reservation and confirms it by sending an e-mail without delay. The confirmation of the reservation by e-mail summarises the contract offer, the services reserved, the prices, the sales conditions for the selected tariff accepted by the client, the date of the reservation and the address of the establishment to which the client may submit any complaints.
7. RIGHT OF WITHDRAWAL
It is reminded that, in accordance with article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of execution, the client does not have the right to withdraw in the case of a reservation :
- accommodation other than for residential purposes (e.g. holiday accommodation),
- car rental,
- catering and services related to leisure activities.
We collect your data in accordance with the General Data Protection Regulation (2016/679)("GDPR").
The personal data you provide to us is necessary for the processing of your booking and is essential for the management and provision of the services (Article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, including in particular Elloha.com, which manages the booking tool, online payment providers and service providers established in third countries. In particular, when paying online, the client's bank details must be transmitted by the payment service provider to the establishment's bank in order to execute the booking contract. We only use partners who guarantee a level of protection in accordance with the principles of the GDPR.
With your consent, your data may also be used by us to send you promotional or commercial offers by e-mail or post.
We keep your data for a period of 3 years after the last contact (email, reservation...).
As the person whose data is collected, you have the right to access, rectify and delete your data, as well as the right to oppose the collection of your data. These rights can be exercised by sending us an e-mail, mentioning your name, first name and address as well as the subject of your correspondence.
Complaints about the collection and processing of your personal data can be addressed to the competent supervisory authority